Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, postal address, phone number, and payment information.

2. How We Use Your Information

We use the information we collect to process your orders, communicate with you about your orders, send you marketing communications (with your consent), and improve our services.

3. Information Sharing

We do not sell your personal information. We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time.

6. Contact Us

If you have questions about this Privacy Policy, please contact us at erid.dandan@gmail.com

Terms of Service

Last updated: January 2025

1. Age Requirement

You must be at least 18 years old to use this website and purchase products. By using this site, you confirm that you are of legal smoking age in your jurisdiction.

2. Products

All products sold on this website are intended for use by adults who currently use nicotine products. These products are not intended as smoking cessation aids.

3. Orders and Payment

All orders are subject to availability and confirmation of the order price. We reserve the right to refuse any order.

4. Shipping

We ship to the United Kingdom and selected European countries. Shipping times and costs vary by location. Free shipping is available on orders over £50 within the UK.

5. Returns

Unopened products may be returned within 14 days of delivery for a full refund. E-liquids and opened products cannot be returned for hygiene reasons.

6. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our products or services.

Cookie Policy

Last updated: January 2025

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience.

How We Use Cookies

We use cookies to remember your preferences, keep you logged in, analyze site traffic, and personalize content.

Types of Cookies We Use

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect your experience on our site.

Shipping Information

UK Delivery

• Standard Delivery: 2-5 business days - £4.99
• Express Delivery: 1-2 business days - £7.99
• FREE delivery on orders over £50

International Delivery

We ship to selected European countries. Delivery times vary by location (typically 5-10 business days). International shipping rates are calculated at checkout.

Order Processing

Orders placed before 2pm (Mon-Fri) are usually dispatched the same day. Orders placed after 2pm or on weekends will be processed the next business day.

Tracking Your Order

Once your order is dispatched, you will receive an email with tracking information. You can also track your order using the Track Order page.

Returns & Refunds

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy, you may return eligible items within 14 days of delivery.

Eligible Items

• Unopened hardware (devices, mods, tanks)
• Unopened accessories
• Items in original packaging

Non-Returnable Items

• E-liquids (for hygiene reasons)
• Opened or used products
• Coils and pods (hygiene items)

How to Return

Contact us at erid.dandan@gmail.com with your order number. We'll provide return instructions and a return address.

Refunds

Refunds are processed within 5-7 business days after we receive the returned item. The refund will be issued to your original payment method.

Contact Us